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Total Quality Management Resources

Business Process Reengineering

W. Edwards Deming Methods

ISO/QS 9000 Resources

Statistical Process Control

Taguchi Methods and Design of Experiments

• Air Force Best Practice Clearinghouse
• American Association for Laboratory Accreditation (A2LA)
• American National Standards Institute (ANSI)
• American Productivity & Quality Center (APQC)
• American Society for Testing and Materials (ASTM)
• Australian Quality Council
• Benchmarking Exchange & Best Practices Network
• European Organization for Testing and Certification
• Massachusetts Council for Quality
• NASA Langley Research Center: Quality Function Deployment Home
• NASA Langley Research Center: Quality Technologies Page
• NIST Quality Program (Malcolm Baldridge Award)
• National Performance Review Home Page
• National Standards Systems Network
• Quality, Engineering And Manufacturing Assoc.
• Quality Function Deployment Institute (QFDI)
• Quality Society of Australasia (QSA)
• U.S. Dept. of Navy: Best Manufacturing Practices Network
• U.S. Dept. of Navy: Total Quality Leadership Office

TQM at Some University and Academic Sites

• Arizona State University
  Continuous Improvement
• Babson College
  TQM Information Gopher
• California State University, Bakersfield
  Introduction to TQM
• California State University, Dominguez Hills
  Master of Science in Quality Assurance
• Chalmers University of Technology, Sweden
  Chalmers Advanced Management Programs (CHAMPS)
• Chiba Univeristy, Japan
  Japanese Industrial Standards
• Clemson University
  TQM BBS Files
• Ferris State University
  Sid Sytsma's Home Page
  TQM at Ferris State University
• Linköping University, Sweden
  Division of Quality Technology and Management
• Madonna University
  Quality and Operations Management
• Penn State University
  Penn State CQI Center
• Purdue University
  Welcome to Excellence 21
• Samford University
  Quality in Education Training
  Bibliography: Samford University and Quality
• University of Cincinnati
  Total Quality Management Center
• University of Georgia
  Quality Assurance Homepage
• University of Michigan
  Quality Tools and Principles
• University of Phoenix
  Total Quality Management for Manufacturing
• University of Texas, Austin
  Quality Management Consortium (QMC)
  TQM and ISO 9000 Resources on the Internet
• University of Wisconsin, Madison
  Center For Quality and Productivity Improvement

TQM at Some Commercial Sites

• Adams Six Sigma
• Agility Consulting International, Inc.
• Alexis Gill Associates: Total Quality Management
• Allan Sayle Associates
• The Benchmarking Exchange
• Brewer and Associates, Inc.
• Capture, Inc.
• David Butler Associates Home Page
• Decision Systems, Inc.: Reason® Root Cause Analysis
• Document Center Home Page
• Dun & Bradstreet: Information Services
• General Physics - Leading the World to Better Performance
• IHS Global Engineering Documents
• Integrated Quality Dynamics, Inc.
• International Institute for Learning, Inc.
• ITI, Inc. Technology Division Web Site.
• Loday Systems, Ltd., Canada: Project Management Forum
• Logistix, Inc.
• NETView Communications: QualiNet
• New Learning Systems: Total Quality Management Training
• Perry Johnson, Inc.
• Positive Impact Consulting Home Page
• Qualitran Professional Services
• Quality Breakthroughs
• Quality & Engineering Services, Inc.
• Quality Training Solutions
• RealWorld Quality Systems, Inc.
• Reid-Moomaugh & Associates
• ReliabilityWeb.com
• TALUS Total Quality Management
• Total Management Quality Group, UK
• total Quality Assurance, Australia
• Total Quality Concepts, UK
• Total Quality Engineering (TQE)
• TQM Consulting, Inc.
• TQMI On-Line, UK

Some Online Journals and Articles about TQM

• Access Total Quality Management Magazine
• Continuous Improvement Monitor
• International Journal of Quality & Reliability Management
• Journal for Quality and Participation: Community Quality
• Quality Digest
• Quality Magazine
• Total Quality Management
• TQM and Organizational Change and Development
• TQM: Inside Total Quality Management
• TQM Journal

Meta Sites with Multiple Links to Quality

• All Things Baldrige
• David Butler Associates: TQM Library
• Guide To Total Quality Management
• John Grout's Poka-Yoke Page
• Quality Improvement Page
• Quality Network, UK
• Quality Management On-Line Resources
• Quality.Org: Quality Resources On Line
• TQM/CQI Quality Links

• California State University, Northridge
  Internet Resources For International Management
• Carnegie Mellon University
  Business Process Reengineering Case
• George Mason University
  Welcome to Fairfax Electronic Commerce Resource Center!
• Industrial Technology Institute
  Performance Benchmarking Service
• Irish Management Institute
  Business Process Redesign
• University of Toronto, Canada
  Business Process Reengineering Advisory Group
• University of Warwick, UK
  Business Processes Resource Centre

BPR at Some Commercial Sites

• Agile Web, Inc. Home Page
• AMTEC Consulting Management and IT Consultants
• Berger & Co.Business Development Technologies
• Farrell Group Management Consultants
• Frazier Technologies Online
• Gaines Metzler Kriner & Company LLP
• GE: Manufacturing and Business Process Lab (MBPL)
• High Performance Concepts, Inc. Home Page
• Identitech Home Page
• Integratise, Inc.
• Knowledge Based Systems, Inc. Training and Consulting
• Look Multimedia: Business Process Re-engineering
• M. F. Smith & Associates, Inc.
• Oliver Wight Companies
• Product Data Integration Technologies Inc.
• ProSci BPR On-Line Learning Center
• Smarter Solutions: BPR Training and Consulting
• Source One Management, Inc.: Integrated Business Solutions Provider
• SPA Business Process Reengineering
• SSI International
• SymCon: Business Process Reengineering
• Systems Technology Group, Inc. Home Page
• The ABC Authority
• Wizdom Systems, Inc. Homepage
• Workflow International

Some Articles and Tutorials on BPR

• AIDT, Huntsville, Alabama
  Business Process Reengineering and Technology Integration (BPRTI)
• Artemis Net
  The Road to Continuous Improvement: Business Process Reengineering (BPR)
• Cyberplanet for Renewal
  Transforming Your Company: Business Process Reengineering and Client-Server Technology
• University of Warwick, UK
  Human and Organisational Aspects of Business Process Reengineering

• American Statistical Association: Deming Lecturer Award
• American Supplier Institute: W. Edwards Deming
• Association Francaise Edwards Deming (AFED)
• Deming Scandinavia
• DOES Institute: Deming Videos
• NASA Deming Management Method Bibliography
• NASA Langley Research Center: Kaizen Home Page
  Founders of Quality Bibliography
• Swiss Deming Institute
• The Deming Cooperative
• US Department of the Navy: Total Quality Leadership Office
  How the Deming Philosophy Transformed the Dept. of Navy
• W. Edwards Deming Institute

Deming at Some University and Academic Sites

• Brunel University, UK
  Business Open Learning Archive: W. Edwards Deming
• Clemson University Deming Archives
  CQI Server Home Page
  Deming Electronic Network
  Public Sector Continuous Improvement
  TQM BBS Files
• Fordham University School of Business
  Deming Scholars MBA Program
• MIT Center for Advanced Educational Services (MIT/CAES)
  W. Edwards Deming Home Page
• Robert Gordon University, Scotland
  Scottish Deming Association
• Taft University
  W. Edwards Deming School of Business

Deming at Some Commercial Sites

• Agile Web, Inc. Home Page
• CC-M Productions: Deming Video Library
• Dr. Deming Color Portrait & Letter
• FlowMap Software
• Hard@Work - Words to Work By
• Industry Alberta: Deming 14 Points
• interLinx: Principles of Continuous Improvement
• International Journal of Educational Management:
  Deming Approach to Education
• ManagementWisdom.com
• Ohio Quality and Productivity Forum:
  Home of the Annual Deming Conference
• Qualitran Professional Services
• Richardson Company: Dr. Edwards Deming Library
• Tetra-Main World Wide Web Site
• W. Edwards Deming Teachings

Some Private Deming Sites

• Bay Area Deming Users Group (BADUG)
• Deming Distilled - Essential Principles of TQM by A. Mead MD
• Deming Learning Network
• John Hunter's Online Quality Resource Guide
• John Hunter's Customer Focused Continuous Improvement Site
• Jon's Fly-By-Night Web Page
• San Diego Deming User Group (SDDUG)
• Seattle Area Deming Users Group (SEADUG)

• International Organization for Standardization (ISO)
  Welcome to ISO Online
• Japanese Industrial Standard Committee (JISC)
  ISO 9000 Forum
• MSOE
  "ISO 9000" Course to Help Businesses Stay Competitive
• NSF International - Strategic Registrations, Ltd.
  Quality and Environmental Management Systems Registration Services

ISO/QS 9000 Registrars and Commercial Services

• AIC Quality Services, Inc.
• Brand Consulting Group- ISO
• Borcom Your ISO Partner
• Bureau Veritas Quality International (BVQI)
• Excel Partnership Home Page
• International Systems Registrars, Ltd.: ISO 9000 Net Browse
• ISO 9000 OnLine
• ISO Easy!: FAQs About ISO 9000
• ISO-Pro : A Revolution in ISO 9000
• ISO Resource Center
• JFYI: Quality Management: Training for the Future
• Management Methods Inc.
• Perry Johnson, Inc.
• Plexus Home Page
• Praxiom Research Group Limited:
  ISO 9000 Translated into Plain English
• Quality Magazine ISO/QS-9000 Articles
• Quality Management Principles
• Q-Structure AB
• Results Systems Corporation Web Resources
• Smarter Solutions Home Page
• Technology International
• The ISO Man
• TRA-CD ISO9000/QS9000 Quality Systems Registration
• Vanguard Consulting: ISO 9000 is Not Quality

• American Statistical Association
  ASA Home Page
  Section on Quality and Productivity
• Central Queensland University, Australia
  Total Quality Management & Statistical Process Control
• DOES Institute
  SPC Software, Videos, CD-ROMS and Training Devices
• Institute for Operations Research and the Management Sciences
  Making the Leap From Statistical Product Control to Statistical Process Control
• NASA Langley Research Center
  Statistical Quality Control
• Rochester Institute of Technology
  John D. Hromi Center for Quality & Applied Statistics
• University of Tennessee, Knoxville
  Statistics 566: Statistical Methods for Industry

Statistcal Process Control at Some Commercial Sites

• Adams Six Sigma
• Air Academy Associates: Statistical Process Control (SPC)
• Applied Statistics Inc.
• Butler Learning Systems: Statistical Process Control
• C.F. Kavanaugh & Associates - Statistical Consulting
• Helix Systems, Inc. Home Page
• IHS Integrated Quality Control Systems
• J.G. Noguera & Associates
• Management Methods Inc.
• Minitab Inc. Statistical Software
• Mitutoyo MTI Corporation: Product Guide: Statistical Process Control
• Mosaic Data Consulting
• OnSpec OnQuality Software
• Outbound Train: Interactive Multimedia Training Solutions
• Penco Precision: Statistical Process Control (SPC)
• PQ Systems: Software/Training/Consulting
• Qualitran Professional Services Inc.
• Quality Magazine Statistical Process Control Articles
• Rapra Technology: Practical Introduction to Statistical Process Control
• RealWorld Quality Systems, Inc.
• Resource Engineering: Statistical Process Control CD-ROM Training
• Smarter Solutions Home Page
• SPC Orchestra Home Page
• SPSS Inc.: Statistical Product & Service Solutions
• Statistical Applications and Quality Systems Consulting Services
• Statistical Process Controls & SPC Press
• The Quality Group: SPC Wizard
• Total Quality Concepts: Statistical Process Control

• American Supplier Institute (ASI)
  Taguchi Methods
• NASA Langley Research Center
  Design for Competitive Advantage Home Page
  Design of Experiments Home Page
  Design of Experiments Bibliography
  Robust Design
  Taguchi Approach to Design Optimization for Quality and Cost: An Overview
  Taguchi Methods Home Page
  Taguchi Methods Bibliography
• Quality.Org
  Quality Engineering: Taguchi Methods

Taguchi Methods/DOE at Some University and Academic Sites

• Carnegie Mellon University
  Bayesian Experimental Design: A Review
• Iowa State University
  Taguchi Approach to Quality Engineering
  Taguchi Analysis Module (TAM)
• Joint Arizona Center for Manufacturing Education and Training
  An Introduction to Taguchi Methods
• Loyola College
  Design of Experiments, QC and Taguchi Methods
• Massachusetts Institute for Technology
  DOE: A System for Design of Experiments, Response Surface Modeling,
  and Optimization using Process and Device Simulation
• University of Missouri-Rolla
  Design Engineering Center Home Page

Some Taguchi/DOE Commercial Sites

• Advanced Systems Consultants
• Air Academy Associates: Design of Experiments (DOE)
• ASI Quality Systems
• J.G. Noguera & Associates
• Nutek, Inc. Taguchi Method/Design of Experiments
• Rapra: Planned Experimentation Using Taguchi Methods
• Smarter Solutions